Shipping policy
Before reaching out for order confirmations and shipping updates, please check your junk or spam mail, as our emails often end up there.
Processing & Dispatch
Processing & Dispatch
- Our handcrafted products are made with care, and some items require 3-5 days for production before dispatch.
- This estimated timeframe may vary depending on order volume and demand.
- We use Australia Post and local couriers to ensure affordable and reliable shipping, with tracking details provided for all orders.
- Shipping and handling costs may fluctuate as couriers update their fees. While we absorb as much of these increases as possible, some adjustments may be necessary.
- If you require delivery to a Parcel Locker, PO Box, or similar, please specify this clearly at checkout. We will ensure your order is shipped via Australia Post, as most couriers do not deliver to these locations.
- For rural addresses, please provide detailed delivery instructions in the NOTES section at checkout to assist with accurate delivery.